We're listening
Feedback & Complaints
Your feedback, positive or negative, helps us provide better care. You have every right to raise a concern, and doing so will never affect the support you receive.
Talk to us first
If something isn't right, or you'd simply like to share feedback, the quickest way is to contact us directly. You can ask a family member, carer, advocate or friend to raise it on your behalf, and you can remain anonymous if you prefer.
- Phone: 1300 323 295
- Email: admin@
divinecaregroup.com.au - In person or by post: 8 Knight Place, Minto NSW 2566
What happens next
We will acknowledge your complaint, listen carefully, and work with you to resolve it fairly and as quickly as we can. We treat all concerns confidentially and use them to improve our services.
If you'd prefer to contact someone independent
You can raise a concern with an external body at any time; you do not need to speak with us first.
NDIS participants
The NDIS Quality and Safeguards Commission handles complaints about NDIS supports and services.
Phone: 1800 035 544
Website: ndiscommission.gov.au
Aged Care clients
The Aged Care Quality and Safety Commission handles complaints about aged care services.
Phone: 1800 951 822
Website: agedcarequality.gov.au
Advocacy and interpreter support
If you need help to make a complaint, you can access a free, independent advocate. If you need an interpreter, contact the Translating and Interpreting Service (TIS National) on 131 450.